User Guide

The Dashboard

The Dashboard provides a high-level summary of the statewide LEC/ALI migration effort. It is read-only and available to all signed-in users.

Summary Cards

The top row displays four at-a-glance figures for migrating PSAPs:

• Total PSAPs — total number of PSAPs the Dashboard counts: Migrating PSAPs not flagged Non-Program.
• Total Migrated — PSAPs that have reached the final Migrated + Accepted stage. In practice this means an ALI Accepted Date is set and the migration did not fail: an ALI Accepted Date with Did Migration Fail? = Yes is excluded, while a plain Exception without a failure still counts.
• Overall Migrated — completed records as a percentage of Total PSAPs.
• Under Review — records flagged for attention, including Failed records, Exception records, and general data review flags.

Migration Status

Below the summary cards, three cards — Current Migration Status, AT&T Migration Status, and Frontier Migration Status — each show a completion bar and a count of how many PSAPs are currently at each stage of the pipeline: Pending Submit, Submitted, Scheduled, and Migrated + Accepted (fully completed).

These are current status counts, not running totals: each PSAP is counted once, under the furthest stage it has reached. A PSAP that was submitted and has since been scheduled appears only under Scheduled — not under Submitted as well. The four counts therefore add up to the total number of PSAPs in scope. These stages match the Status filter on the Tracker. Note that when you pick a stage in the Tracker's Status filter yourself (Pending through Accepted), the list also includes PSAPs flagged Non-Program at that stage, which the Dashboard does not count — so it can show a few more records than the matching Dashboard count. Those records have a checkmark in the Tracker's Non-Prog. column. The links on the Dashboard itself behave differently: they open the Tracker limited to the PSAPs the Dashboard counts (see Opening the Tracker from the Dashboard).

Regional Migration Status

The regional table shows the same current-status breakdown by region — Northern, Southern, Central, and LA. For each region it lists Pending (not yet submitted), Submitted, Scheduled, Accepted (fully completed), and a completion percentage. As above, each PSAP is counted in exactly one column. The Accepted column and the percentage reflect fully completed records — those with an ALI Accepted Date set and Did Migration Fail? = No.

The table also has an LA28 row, listed after LA. LA28 is not a region: the row counts the PSAPs marked LA 2028 — the LA 2028 checkbox on the Identity tab of a record, shown in the Tracker's LA 2028 column — using the same columns and percentage as the region rows. Like every Dashboard figure, it leaves out Non-Migrating PSAPs and PSAPs flagged Non-Program. A PSAP marked LA 2028 is still counted in the row of its own region as well, so it appears in two rows of this table, and the rows can add up to more than Total PSAPs. The LA28 row is always shown; it reads zero when no PSAP the Dashboard counts is marked LA 2028.

Below LA28 is a Live PSAP row. Live PSAP is not a region either: the row counts the PSAPs that have NG Voice checked and Transfers (Secondary) not checked (see NG Voice & Transfers (Secondary)), using the same columns and percentage as the region rows. A PSAP with both NG Voice and Transfers (Secondary) is not counted in it. It follows the same rules as LA28: Non-Migrating and Non-Program PSAPs are left out, a Live PSAP is still counted in the row of its own region (and in LA28 as well when it is marked LA 2028), and the row is always shown, reading zero when no PSAP the Dashboard counts qualifies.

Upcoming Scheduled Migrations

This card lists PSAPs whose migration is scheduled but not yet complete — those with an ALI Scheduled Date set that have not yet migrated or been accepted — showing Site ID, PSAP Name, Region, County, LEC/ALI Provider, and the ALI Scheduled Date. The list is ordered by scheduled date, soonest first, so the next migrations appear at the top. Use Show all to expand the list, or click any row to open that record in the Tracker.

If a scheduled date has already passed but the migration has not been completed, the record is flagged as Overdue — the row is tinted red and an Overdue badge appears next to the date, with a running count in the card header. This is meant to be rare and draws attention to a scheduled migration that may need follow-up.

Recently Migrated + Accepted Records

This card lists the most recently completed PSAPs — those with an ALI Accepted Date — showing Site ID, PSAP Name, Region, County, LEC/ALI Provider, and the ALI Accepted Date. Use Show all to expand the list, or click any row to open that record in the Tracker.

Weekly Migration Email

You can have each week's completed migrations sent to you by email. On the Recently Migrated + Accepted Records card, click Subscribe to weekly email, then Subscribe in the window that opens. The button then reads Subscribed to weekly email; click it again at any time to Unsubscribe. The email is sent to your account's email address, so there is nothing to type. Anyone who can open the Dashboard can subscribe.

• When — Monday mornings, around 8:00 AM Pacific.
• What it covers — the previous Monday through Sunday.
• Completed Migrations — PSAPs whose ALI Accepted Date falls in that week. These follow the same rule as this card: Migrating, not flagged Non-Program, and Did Migration Fail? not set to Yes. A PSAP accepted with an Exception is included, an ALI Migrated Date is not required, and each Remote is listed as its own row.
• Late-Reported Migrations — appears only when needed. If an ALI Accepted Date from an earlier week is entered after that week's email has already gone out, the PSAP is listed here in the next email instead of being missed.
• Updates to Previously Reported Migrations — appears only when needed. If a PSAP that was listed in an earlier email changes afterwards, the next email says what changed — for example its ALI Accepted Date or ALI Migrated Date was changed or cleared, it was marked Failed or given an Exception, or its Migration Status or Non-Program flag changed. Corrections to descriptive details such as the PSAP name or county are not reported.
• Spreadsheet — whenever there is something to report, the same rows are attached as a spreadsheet. Excel may ask you to confirm before opening it because of the file's format; choose Yes.
• Quiet weeks — the email is still sent, saying there were no migrations or updates to report, so you know it ran. No spreadsheet is attached that week.

The email comes from CA ALI Migration Tracker. If you do not see the first one, check your spam or junk folder. Migrations that were already accepted before the weekly email began are not sent retroactively. If your account is locked or no longer has access to the ALI Migration pages, the email pauses, and it resumes by itself if access is restored.

Full site Administrators can also add and remove recipients — including people who do not have a site account — under Admin → Weekly Emails.

Records Under Review

The bottom of the Dashboard lists records currently flagged for review. Like the rest of the Dashboard, it includes only Migrating records that are not flagged Non-Program — Non-Migrating records and Non-Program records are not listed here even when flagged. To find those, use the Tracker's Under Review checkbox with the Status filter set to All. Failed and Exception records float to the top of the list by default. Each row shows a badge indicating the type — a red Failed badge for migration failures, an orange Exception badge for general exceptions, or a yellow Under Review badge for data review flags. Click any column header to sort the list, use the Show all link to expand beyond the initial ten rows, and click any row to navigate to that record in the Tracker.

Opening the Tracker from the Dashboard

Several places on the Dashboard link to the Tracker: the region names, LA28 and Live PSAP in the Regional Migration Status table, and the View all in Tracker links on the Upcoming Scheduled Migrations, Recently Migrated + Accepted Records, and Records Under Review cards. These links open the Tracker showing only the PSAPs the Dashboard counts — Migrating and not flagged Non-Program — so Non-Program PSAPs are left out of the list, just as they are left out of the Dashboard figures. A Dashboard view notice above the grid confirms this.

The LA28 link narrows the list one step further, to the PSAPs the LA28 row counts: those the Dashboard counts that are also marked LA 2028. Its notice reads Dashboard view — LA28. Because LA28 is not a region, the Tracker's Region filter stays on All Regions, and there is no LA 2028 option in the filter bar.

The Live PSAP link works the same way, narrowing the list to the PSAPs the Live PSAP row counts: those the Dashboard counts that have NG Voice and do not have Transfers (Secondary). Its notice reads Dashboard view — Live PSAP, the Region filter stays on All Regions, and there is no Live PSAP option in the filter bar.

This applies only to the view the link opens. As soon as you change any Tracker filter, or click Clear, the notice disappears and the Tracker returns to its normal behavior, where the Migrating status includes Non-Program PSAPs as well and the list is no longer limited to LA 2028 or Live PSAP records. To find LA 2028 PSAPs in the normal view, click the LA 2028 column header: the first click brings them to the top.

Automatic Refresh

While the Dashboard is open it refreshes itself about every 15 minutes, so the figures and lists stay current as other people update records. Only the Dashboard's content is refreshed — the page does not reload — so you keep your place: a list you expanded with Show all and the sort order you chose in Records Under Review stay as they were. If a window such as the Weekly Migration Email dialog is open, the refresh waits until you close it.

Nothing refreshes while the browser tab is in the background. When you come back to a Dashboard that was last refreshed more than 15 minutes ago, it refreshes right away.

Next to the subtitle at the top of the page, Last updated shows the date and time the information on screen was last successfully refreshed, in your computer's own time zone. It moves forward after every successful refresh, even when nothing had changed. If a refresh fails, it says so and shows the date and time of the last good refresh; the Dashboard tries again after a couple of minutes. If your sign-in has expired or your access has changed, it says that instead and offers a Reload link.

The Tracker

The Tracker is the main data grid. It displays every PSAP record in the system and provides tools for filtering, searching, sorting, and — for users with the appropriate role — editing records.

Filtering & Searching

• Status filter — Use the dropdown in the filter bar to narrow records by migration status (Pending, Submitted, Scheduled, Migrated, Accepted, and more). Hover the icon next to the Status label for a description of what each option shows. The default view (Migrating) shows every Migrating PSAP at any stage. Select Non-Migrating for PSAPs outside the migration effort, or All to remove the status filter and show every record that matches the other filters you have set. Non-Program is not a Status option — it is a separate flag, so a PSAP flagged Non-Program appears under Migrating or Non-Migrating according to its Migration Status. Use the Non-Prog. column to identify these PSAPs (see Migration Status & the Non-Program Flag).
• Search — Type in the search box to filter by Site ID, PSAP name, FCC ID, or county. Results update automatically as you type.
• Under Review — Check the Under Review checkbox to show only records that have been flagged for administrator attention.

Filters update the grid automatically — there is no submit button.

Sorting

• Single-column sort — Click any column header to sort by that column. Click again to reverse the direction.
• Multi-column sort — Hold Shift and click additional column headers to add secondary sort levels. A small badge on the column header shows its sort priority.

The default sort order is by PSAP Name.

Viewing a Record

Click any row in the Tracker to open the full record detail. The record panel shows all available information for that PSAP, organized into tabs: general details, CPE & vendor information, ALI milestone dates, financial information, and review notes. The panel opens on the ALI Dates tab, since that is where most updates are made — click any other tab heading to move between sections.

Editing a Record

Users with the Editor or Admin role can make changes to records directly from the detail panel. Fields are editable inline — the Save button becomes active only when a change has been made. All edits are logged in the Change Log.

Migration Status & the Non-Program Flag

Two separate settings on a record's Identity tab describe where a PSAP stands. They are independent: changing one never changes the other.

• Migration Status — every record is either Migrating or Non-Migrating (outside the scope of the migration effort). A Non-Migrating Reason box appears whenever Non-Migrating is selected. The Tracker shows Migrating PSAPs by default; choose Non-Migrating in the Status filter to see the others.
• Non-Program — a checkbox that marks the record as Non-Program. It can be checked on a Migrating record or on a Non-Migrating record. Any record flagged Non-Program is excluded from every Dashboard count and list. It is set on each record individually — it is not copied between a Host and its Remotes (see Host, Secondary Host & Remote Records).

A record can therefore be any one of four combinations:

A Migrating PSAP flagged Non-Program is tracked like any other Migrating PSAP: it keeps its ALI dates and its milestone status, and it appears under the matching Status filter options (Migrating, Pending, Submitted, Scheduled, Migrated, Accepted). It is simply left out of the Dashboard.

In the Tracker grid, the Non-Prog. column — between NG Voice and Region — shows a green checkmark for records flagged Non-Program and is blank for all others. Non-Program is not an option in the Status filter, so to find these records set Status to All (or to Migrating or Non-Migrating) and click the Non-Prog. column header: the first click brings the Non-Program records to the top, and clicking again reverses the order.

NG Voice & Transfers (Secondary)

On the Identity tab of a record, two related options sit together: NG Voice and Transfers (Secondary). Transfers (Secondary) applies only when NG Voice is turned on, so it stays greyed out — with a Requires NG Voice note beneath it — until you check NG Voice. If you later uncheck NG Voice, Transfers (Secondary) is cleared automatically.

In the Tracker grid, the NG Voice column shows a green checkmark for records that have NG Voice. When a record has both NG Voice and Transfers (Secondary), a small blue T badge appears next to the checkmark. Records with NG Voice alone show just the checkmark.

A record with NG Voice and no Transfers (Secondary) — the checkmark without the T badge — is what the Dashboard calls a Live PSAP; see The Dashboard.

Sorting the NG Voice column groups records in a set order: NG Voice only first, then NG Voice with Transfers (Secondary), then records without NG Voice. Click the column header again to reverse the grouping.

Change Log

Every edit made in the Tracker is recorded automatically. See The Change Log below for how to review who changed what, and when.

The Calendar

The Calendar tab shows PSAP milestone dates on a month-by-month grid, so you can see what is scheduled, what was submitted, and what completed in any given month. It reads the same records as the Tracker — it is just a different way to look at the milestone dates.

Date Types

The calendar can show four date types, each in its own color. The Show buttons above the calendar use the same colors as the entries, so the buttons double as the legend:

Choosing What to Show

Click any Show button to turn that date type on or off. The calendar reloads immediately — there is no submit button. You can combine as many types as you like, and your selection carries over as you move between months.

When you first open the Calendar it shows the current month with Scheduled selected. If you switch every date type off, the calendar prompts you to select one.

Moving Between Months

Use and to step back and forward a month, or Today to jump back to the current month. Today’s date is highlighted in the grid, and the heading above the calendar tells you how many events are in the month you are viewing.

Reading the Entries

• Each entry shows the PSAP name, colored by date type.
• Hover over an entry to see its Site ID and which date type it represents.
• A PSAP appears once for each milestone date it has in that month. A PSAP that was migrated and accepted in the same month shows up twice — once in purple, once in orange — rather than once.
• Editor and Admin users can click any entry to open that record for editing, without leaving the calendar. Viewers see the same entries, but they are not clickable.

The Change Log

The Change Log tab is the audit history for the whole tool. Every time a record is edited in the Tracker or updated by an import, it records what changed, the previous and new values, who made the change, and when. Nothing is overwritten silently — if a value looks wrong, the Change Log tells you how it got that way. All timestamps are shown in your local time zone.

Two Views

• All Records — the list you land on, showing every record that has at least one tracked change, with its Site ID, PSAP name, CPE Vendor, LEC/ALI Provider, how many changes it has, and when it was last modified.
• A single record’s history — click any row to open it. Each version is shown as a card, newest first, listing the fields that changed with the previous value struck through and the new value beside it.

Who Made the Change

Each entry is labelled with its source, which is usually the fastest way to answer “why did this value change?”:

• Edited by: name — a person changed it by hand in the Tracker.
• Imported by: name — the change came in through a spreadsheet import.

On a record’s history, a colored badge marks each version: a green Created badge for when the record first entered the system, grey Historical badges for past versions, and a blue Current badge for the record as it stands today. The history lists only versions where a tracked value actually changed, so behind-the-scenes updates — such as a record being linked to or unlinked from a Host, Remote, or Secondary Host, which change no tracked field — do not appear as their own entries.

Find Changes by Field

Use the Find Changes by Field panel at the top of the Change Log to answer questions like “which PSAPs had their ALI Scheduled Date changed last week?”

1. Expand Find Changes by Field.
2. Tick one or more fields. Ticking several finds changes to any of them.
3. Either set a Changed Between date range, or tick Any time to search the full history.
4. Click Search. Clear Filters returns you to the full list.

Results list one row per change — the field, its old and new values, who changed it, and when. Click any row to open that record’s full history.

Editing from the Change Log

Editor and Admin users see an Edit Record button on a record’s history page, which opens the same edit panel used in the Tracker. After you save, the history updates straight away, so your change appears at the top as the new Current version.

Host, Secondary Host & Remote Records

Some PSAPs share equipment or contractual details with one another — for example, a primary dispatch center and a backup or "remote" console at the same agency. Rather than re-entering the same CPE, LEC/ALI, and milestone-date information on every related record, the Tracker lets you link records together so they update as a group.

Host and Remote Records

A Host record can have one or more Remote records linked to it. This is a simple, two-level relationship — a Host cannot itself be a Remote of another record, and a record with its own Remotes cannot be made a Remote of something else.

When the Host record is saved, its shared field values are copied automatically to every linked Remote. This keeps CPE details, LEC/ALI provider, milestone dates, and tracking numbers in sync without editing each record individually.

Non-Program and Under Review are managed record by record. Flagging a Host does not flag its Remotes or its Secondary Host, saving a Host never changes these settings on another record, and linking a record to a Host leaves its own settings as they were. The one exception is an active Exception on the Host: it automatically places every linked record Under Review (see ALI Accepted Date & Exceptions). Clearing that Exception later does not remove Under Review from the linked records — clear it on each record that no longer needs review.

Secondary Host

A Host record can optionally be paired with a Secondary Host — another standalone record that shares the same field values and the same pool of Remotes. The pairing works in both directions: saving either the primary Host or the Secondary Host propagates changes to the other, and to every Remote linked to the primary Host. A Secondary Host can be assigned whether or not the primary Host currently has any Remotes.

Editing Restrictions on Remote Records

Because most fields on a Remote record are managed by its Host, only a few fields can be changed directly on a Remote. Editors and Admins can change:

• Approved MRC (Financial tab)
• Review Reason / General Notes (Review tab)
• Day Two Training Completed (ALI Dates tab)
• RNSP Notified (ALI Dates tab)
• ALI Circuit in PNSP/RNSP NID (ALI Dates tab)

Admins can also change these two per-record flags on a Remote; Editors cannot:

• Non-Program (Identity tab)
• Under Review (Review tab) — unless an Exception is active on the record, which keeps it Under Review until the Exception is cleared on the Host

Every other field is shown read-only, and a notice at the top of the record lists what you can edit. Opening a Remote record also shows a banner identifying its Host (and Secondary Host, if one is assigned). These limits apply to Remote records only — Host, Secondary Host, and standalone records are fully editable by Editors and Admins.

Managing Host, Secondary Host & Remote Assignments

Open a Host record (Editor or Admin role required) and go to the Remotes tab in the edit modal:

• Secondary Host — search by Site ID or PSAP Name to assign one, or use the Remove button to unassign the current one.
• Add Remote — search by Site ID or PSAP Name to link another record as a Remote of this Host. Records that already have their own Remotes are excluded from search results, since a Host cannot become a Remote.
• Remote Records — the current list of Remotes linked to this Host, each with a button to remove the assignment.
• Secondary Host Remotes — shown only when this record is acting as someone else's Secondary Host; lists the Remotes it shares with that primary Host (read-only here — manage them from the primary Host's record).

The modal stays open and the Tracker grid refreshes automatically after every add, remove, or assignment change.

Finding Grouped Records in the Tracker

• Group by Host — this box in the Tracker filter bar is checked by default, so each Remote is listed immediately below its Host (and Secondary Host, if visible). The selected column sort applies to Host records; Remotes within a group sort by PSAP name. Uncheck it to list every record in plain sort order instead.
• Row highlighting — Host and Secondary Host rows are highlighted in a light blue; their Remote rows are highlighted in a slightly different blue shade with a blue left border, so a group reads clearly as a unit even without the Group by Host filter turned on.
• Hover over a highlighted row to see a popover with the Host's Site ID and PSAP name (and Secondary Host, if any).

ALI Accepted Date & Exceptions

The ALI Accepted Date is the primary completion indicator for this tool. It is what drives the Dashboard’s Total Migrated count, the progress bars and percentages, and the Accepted column in the Regional Migration Status table.

The Dashboard reports completion as a single Migrated + Accepted stage, so a record that has an ALI Migrated Date but has not been accepted yet is also counted there. In normal practice records are accepted as they are migrated, so this is rare — but if you need to tell the two apart, the Tracker’s Status filter lists Migrated and Accepted separately.

Setting the ALI Accepted Date

Open a record in the Tracker (Editor or Admin role required) and go to the ALI Dates tab. The tab shows four date fields arranged in two rows: ALI Submitted and ALI Scheduled on the first row; ALI Migrated and ALI Accepted on the second. Enter the acceptance date in ALI Accepted Date and save. The record immediately counts toward Dashboard completed totals — unless Did Migration Fail? is set to Yes.

Exception

Sometimes a PSAP accepts the migration but there is still an outstanding item that must be resolved — for example, a billing discrepancy, a pending confirmation, or follow-up work that cannot be deferred. In these cases, check Exception on the ALI Dates tab and provide a description in the Exception Notes field (required).

Did Migration Fail?

When the Exception checkbox is checked, a Did Migration Fail? option appears inside the exception panel. Hover the icon next to the label for a quick reminder of what each choice means.

• No (default) — the exception is a general outstanding item but the migration is considered accepted. The record still counts toward Dashboard completed totals even though the Exception checkbox is active. The row is highlighted orange in the Tracker grid.
• Yes — Migration Failed — the migration itself failed. The record is excluded from all Dashboard completed counts even when an ALI Accepted Date is populated. The row is highlighted red in the Tracker grid and appears with a red Failed badge on the Dashboard. Setting this back to No (or unchecking Exception entirely) restores the record to the completed count.

Clearing an Exception

When the outstanding item has been resolved:

1. Open the record in the Tracker and go to the ALI Dates tab.
2. Uncheck Exception and clear the exception notes.
3. Save the record.

The record will be removed from Under Review (unless it has a separate general review reason) and will count toward Dashboard completed totals.

Visual Indicators in the Tracker Grid

• Red row — Did Migration Fail? = Yes. Excluded from completed counts even if an ALI Accepted Date is set.
• Orange row — Exception active, but migration did not fail. ALI Accepted Date still counts toward completed totals.
• Yellow row — Under Review for a general data or workflow reason; no active Exception.
• The ALI Accepted Date column shows the accepted date. A warning icon appears next to the date when an Exception is active.
• Hover over any colored row to see a summary of the exception notes or review reason.

Migration Statuses

Each PSAP record reflects the furthest milestone that has been reached. These are the statuses used by the Tracker's Status filter, and the same ones the Dashboard counts by — the only difference is that the Dashboard combines Migrated and Accepted into a single Migrated + Accepted completed bucket, while the Tracker lists them separately. The Dashboard counts only Migrating PSAPs that are not flagged Non-Program; in the Tracker, PSAPs flagged Non-Program carry these statuses too (see Migration Status & the Non-Program Flag).

Non-Program is not a status. It is a separate flag that can be set on a Migrating or a Non-Migrating record, shown in the Tracker's Non-Prog. column rather than in the Status column. See Migration Status & the Non-Program Flag.

Access Levels

What you can see and do in the tracker depends on the role assigned to your account by an administrator.

To request a change to your access level, contact a site administrator.